I purchased a brand new Samsung TV a little over 2 years ago. Today it has a long dark shadow that goes up and down the center of the screen. I contacted support and they ran me through a list of troubleshooting steps only to be told I would need to pay for repairs. Thats very disappointing considering I spent over $2,0000.00 on this 4kHDTV which was supposed to be top of the line. A one year warranty just is not enough for a TV that expensive. I bought a $400 hdtv on black friday 5 years ago, Westinghouse, and it still works perfectly. Ive been a loyal samsung customer for years....i own a Samsung refrigerator, washer, dryer, 4 cell phones and this TV with a Samsung sound bar...all purchased within the last 5 years!!....id say they are losing a good costumer. Sometimes more expensive is not better!!
Do you have a ticket associated with this? This does seem like something a service technician would have to look at. Can I have your full model code and serial number via private message?
Yea, very disappointing. My first LCD was a Samsung 46" for my living room. I only replaced it because I needed TV in another room, so I (thought I) upgraded to a 50" for the living room and moved the 46". The 50" lasted 4 years and started to get shadow lines. I didn't want to mess with it, so I (thought I) upgraded to a 55". Less than 2 years old and guess what? 2 days ago, shadow down the center and today, the whole right side is dark. From what I have seen on here, it's gonna cost me more than $200 to fix it. I guess I am not a Samsung customer anymore. The 46" is over 10 years old and still has the best picture I have ever seen. Looks like they turned Samsung to junk.