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Defective TV

Samsung’s customer service is going to put them out of business! I ordered a TV from their website - it took a month an a half to arrive and then was damaged/defective. Their only solution is for me to return the tv and order a new one. Since the original was ordered on cyber Monday, to get the same discount, I have to order the same tv which is on back order for another month. The whole process to get a tv from Samsung that works will take me 3 months! That seems ridiculous. Samsung doesn’t have a replacement program and no one was sympathetic to the fact that this is the only TV in my house. I could go to Best Buy and receive a new tv same day - how can they efficiently serve their customers if they cannot keep up with services that others offer? I’ll never buy another Samsung again