Original topic:

Delayed Remote Response

(Topic created on: 2/8/21 3:01 PM)
Unomilouie
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I have a Samsung 65 Class LED NU8000 Series 2160p Smart 4K UHD TV with HDR

Model: UN65NU8000FXZA
SKU: 6199828
When I turn on the TV, it takes about 2 minutes for the TV to respond to the remote.
After I turn on the TV, I have to wait until I can actually navigate my TV. 
I can only use the channel and volume buttons during those 2 minutes. 
I have tried all suggestions given on here, but it does not work. 

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SamsungGill
Samsung Moderator
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Does this only occur with the apps on the television? What is the current software version on the television?

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Unomilouie
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This occurs in general with the TV. Not just the apps. I can't use the menu or any of the other buttons besides the power, volume, and channel button. The software version is T-KTM2AKUC-1310.4, BT-S
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SamsungGill
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Have you tried replacing the batteries in the remote? Have you tried re-pairing the remote?

 

You can find pairing instructions on page 7: Link

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Unomilouie
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I have tried. They have not worked.
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SamsungGill
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Have you tried a factory reset of the television?

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Unomilouie
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I tried looking for that option. It is not there.
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SamsungGill
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Please go to Settings>Support>Self Diagnosis>Reset>(Default PIN is 0000)

 

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