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Deleting Youtube App from Smarthub

(Topic created: 04-12-2019 04:01 PM)
userB6M3TSWdWn
Asteroid
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HD and UHD TVs

I want to delete the YouTube app from Smarthub on my TV.  I do not want my kids accessing it.  The delete option is disabled for this app in the menu.  If it cannot be deleted, how can I at least disable it from working?

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SamsungNik
Samsung Moderator
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After further research, it looks like the youtube app for this model is a pre-installed app. Pre-installed applications cannot be deleted. 


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SamsungTam
Samsung Moderator
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Can you provide the model number of the TV? Also, have you checked for updates on the device as well? It is possible the option to delete the app is blocked because the TV is not up to date. 


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userB6M3TSWdWn
Asteroid
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The model number is UN55NU8000F.  The device is up to date with the latest updates.  The Delete option is greyed out for some apps and not others.  I tried selecting the greyed out 'Delete', and get a message that says: "The basic apps cannot be deleted".  So it looks like this is by design that Samsung does not want users to delete the YouTube app.  All I can do for now is lock the app with a PIN code.  However, I would rather be able to delete the app.

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SamsungNik
Samsung Moderator
Samsung Moderator
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After further research, it looks like the youtube app for this model is a pre-installed app. Pre-installed applications cannot be deleted. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userB6M3TSWdWn
Asteroid
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Thanks...  as a user I would like to have control over which third party apps are on my device.  Especially an app that does not do a good job at filtering content for kids.  With all the garbage out there on YouTube I would rather just delete the app like I can on other devices.  Would be great to have a way to send this feedback up to the product management team at Samsung.  I could totally see a regulatory requirement for this in the future.

SamsungNik
Samsung Moderator
Samsung Moderator
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I certainly understand, I'll mark your post as a Feature Request so that any perusing developers can see it more easily. 🙂


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dropdeadsamsung
Cosmic Ray
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HD and UHD TVs

That's ridiculous, especially considering Samsung does not seem to have the option for enabling/activating any parental control pin at LEAST for accessing apps. something on my TV.  My 5 year-old knows how to access it & is good at being sneaky. I've taught him not to be that way, or so I thought but he knows how to get it turned off before I get back to where the TV is within viewing. He's not watching  something really horrible such as someone's head being blown off or GTA but I'm hearing about Sirenhead, Amongus, Minecraft & Roblox which to ME, are bad enough & as such, things I do not want him having ANYthing to do with until he's old enough to make that decision on his own.

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@userB6M3TSWdWn wrote:

I want to delete the YouTube app from Smarthub on my TV.  I do not want my kids accessing it.  The delete option is disabled for this app in the menu.  If it cannot be deleted, how can I at least disable it from working?


You should try this tutorial:

https://technastic.com/delete-apps-on-samsung-smart-tv/

 

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You can go to the App setting and lock any app with a password. I have done the same and installed YouTube Kids on my TV.

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userjMFgrzbPWf
Astronaut
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What’s happening with this? I’ve been a loyal Samsung customer for years but won’t be buying another Samsung TV until this sort of thing is fixed: I don’t want my kids watching YouTube.

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