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Digital Audio output trouble UN50RU71000FXZA

http://imgur.com/a/XkYLQBZ 

 

I believe I have a defect on my TV.  I bought a soundbar for my Samsung UN50RU71000FXZA. When I try to plug in the digital audio optical cord it does not go in. After watching YouTube tutorials I see that the cover to the port slides in. The cover on my port pulls out. Even with the cover pulled out I cannot plug it in as there is a silver pin blocking the cord from going all the way in. I am assuming the port cover covers the silver pin when pushed in.  Has anyone ever dealt with this defect?  I have attached a gif for reference

 

 

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Digital Audio output trouble UN50RU71000FXZA

We are sorry to hear about this. Please send your serial number to this PM Link.


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