Samsung Smart TV - Model Code: UN55KS8500
After a couple months of using the Disney App on my samsung TV without issue, it recently stopped working. Whenever I open the app on the tv, I receive the below message and after a few seconds the app closes.
"We're having a problem
Exiting the App...
Error Code: 1016 - App_Config_Failure"
- Power cycling the TV by holding the power button until the TV restarts does not work
- This TV does not have the ability to clear the app cache.
- I cannot delete the disney app.
- I used the "Reset Smart Hub" option under Self Diagnosis. This fixed the issue for one day, but when I went to use the app the following day, same error code.
Solved! Go to Solution.
Hello all! Disney+ is now up and running smoothly! If you should experience any trouble with the app, please use this link for troubleshooting. We thank everyone for their patience and for participating in our Community.
If you're still having trouble after performing theses steps feel free to reach out to one of our moderators for further assistance via private message.
I suggest reaching out to the app developers.
That is such a . You can see from all of the posts in here that this is def not a Disney+ issue and was thru some update Samsung did. How about some sort of response that makes sense "Samsung Moderator"....What an oxymoron that is....
Definitely a Samsung issue. Just yesterday, for maybe the first time in a couple years, my Samsung software updated automatically. I remember thinking "Wow that's a first." Ever since, no Disney+.
We subscribed to Disney+ last night watched a film and today wont work on our Samsung tv. Have wasted 3 hours online with Samsung and Disney + even the Samsung customer service guy took over control of tv remotely and the upshot from Disney + was Samsung and Disney+ have updated and appear to be incompatible and they were working on it!!
5/30/20, This error code has appeared now for a few days and we can't watch the Disney+ service we have paid for. SAMSUNG and @Samsung_AL why should the consumer reach out to your app developers?!?! Based on the comments in this thread this is a global issue. Why has nothing been done or addressed?
Please fix this issue.