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Constellation

Disney+ app and smart tv . Contents very dull

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I just got 75 inch NU6950 from Costco on 12/1/2019.  And when playing contents on Disney+ app the titles are very dark and when I play on Netflix app they are good and I can watch but on Disney+ app they unwatchable. I  not sure what's wrong here

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Samsung Moderator
Samsung Moderator

Re: Disney+ app and smart tv . Contents very dull

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I would recommend reaching out to Disney support for further support. 


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Samsung Moderator
Samsung Moderator

Re: Disney+ app and smart tv . Contents very dull

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To clarify, are you only seeing this on the Disney+ app? I was able to locate an article where other users seem to be experiencing the same issue. https://www.digitaltrends.com/home-theater/disney-plus-hdr-quality-the-mandalorian/



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Constellation

Re: Disney+ app and smart tv . Contents very dull

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Yes I only see it in Disney+ app.  the amzon prime app and netflix does not suffer from this issue

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Disney+ app and smart tv . Contents very dull

JUMP TO SOLUTION

I would recommend reaching out to Disney support for further support. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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