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useryDnxORvgtE
Constellation

Disney+ requires login every time

KS8000 8-Series 4K SUHD TV
UN65KS8000FXZA

 

Disney+ requires us to login every time we use it.  Any suggestions as to how to fix it is it a bug we can expect to have it fixed?

6 REPLIES 6
Samsung Moderator
Samsung Moderator

Re: Disney+ requires login every time

We are sorry to hear about this. Have you tried reinstalling the app? If you have, the next step is to reset the Smart Hub by navigating to Settings > Support. Select Self Diagnosis > Reset Smart Hub, and then enter your PIN (default is 0000). After the reset is complete, select OK.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userJe2rcwr8Rp
Constellation

Re: Disney+ requires login every time

This is happening on my UN65KS8000FXZA, as well. It started about 1 week ago, and since then we have to login every time we start the app.

 

 

 

The TV won't let you uninstall/reinstall the Disney+ app, because it says it's a default app.

 

Resetting Smart Hub did not resolve the problem.

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Samsung Moderator
Samsung Moderator

Re: Disney+ requires login every time

Have you tried a factory reset on the TV? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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useryDnxORvgtE
Constellation

Re: Disney+ requires login every time

So, reset the TV, reinstall all apps, update all previous settings, etc. That doesn't sound unreasonable at all.

 

Nothing is working, it seems to be an app issue. We went 3 days without having to login and then it happened again. It just logs you out. It's a pain since everything needs a 'strong password', so it's not just simple and easy to 'type'.

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Samsung Moderator
Samsung Moderator

Re: Disney+ requires login every time

@useryDnxORvgtE We're sorry to hear this! Is this the only app that it happens on? 

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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useroAZnvpQEMG
Astronaut

Re: Disney+ requires login every time

I am having the same problem. It started about a week ago. I have reloaded app and reset the smart hub. Neither cured the problem.

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