cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Asteroid

Disney

Hi, I have a 65" UHD 4K Smart TV MU6100 Series 6 (UA65MU6100KXXM).  I boiught the TV in malaysia and am now living in Switzerland.  I tried to download Disney+ app but can't seem to find this app in the Samsung TV app store.  Can anyone assist or share any guidance?  Thanks.

4 REPLIES 4
Highlighted
Product Expert

Re: Disney

Hi @userHgxIfs5s5d 

 

After reviewing Samsung's current list of compatible models with the Disney Plus app, I was unable to locate your model on the current list of devices. https://www.samsung.com/us/appstore/app/G19280013786-compatible.

 

I am so sorry for the inconvenience it is possible you may need to use a separate streaming device in order to use Disney + on your Samsung TV. I hope this information was helpful and I hope you have a great day!  

 

 

Reply
Loading...
Highlighted
Product Expert

Re: Disney

HI userHgxIfs5s5d hope your day is going well.

 

The problem to your situation can be that your TV isn’t compatible with the Disney+ stream services.

 

Most models made after 2016 are but those made before that are not compatible due to the Disney+ application launching late last year.

 

If your TV is newer than the 2016 model a simple update to the Tizen OS should do the trick.

 

If not. Of course I’m not suggesting getting a new TV just to be able to use your Disney+ application, but an alternative streaming service may be needed to be used in order to download the application such as any entertainment gaming system or Comcast perhaps.

 

Personally I currently Use my PS4 for Disney+ due to having an older smart TV.

 

To see if your TV is compatible please check this link

https://www.androidcentral.com/does-disney-plus-work-samsung-tvs

Reply
Loading...
Highlighted
Asteroid

Re: Disney

Thanks for the guidance. How do I upgrade my Tizen OS?  My TV is a 2017 model. Thanks. 

Reply
Loading...
Highlighted
Product Expert

Re: Disney

Here is a step by step guide provided by samsung on how to do so:

 

https://www.samsung.com/sg/support/tv-audio-video/how-to-update-samsung-smart-tv-software-and-firmwa...

Reply
Loading...