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Astronaut

Error when clicking smart tv apps

Our TV has started losing connection to our smarttv apps. Sometimes it lets us watch something for a few min but then will say sorry no conection. Now it won't even let us load any. It says Error- Unable to connect to the network. It says to unplug the TV (we did) push power for 3 seconds to reset (we tried that) unplug the router (tried that too). We did a wireless network connection test and it says it's failed. I'm confident it's this tv because all the other tv's and devices in our house are working just fine. 

 

Any suggestions? 

 

 

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: Error when clicking smart tv apps

I'm sorry to hear that, have you tried using an ethernet cable? Also what is your current software version? 


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