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userjmYzhlw2d1
Constellation

External speaker setting will not stay on

I recently purchased a Samsung soundbar and surround sound system. I have gone into the TV settings and switched from TV speakers to external speakers. Sound stops coming from the TV and comes from surround system. Now the problem... When I turn everything off and then come back later to watch TV, when the TV comes on, sound is coming from the TV and the surround system. I go to the TV settings and external speakers is still selected, but TB sound won't stop until I switch back to TV speakers and then back to external. Why do I have to do this every time I turn on my TV? Once the change is made, I would expect it to stay that way.
3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: External speaker setting will not stay on

Can you provide the model number of the TV?


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userjmYzhlw2d1
Constellation

Re: External speaker setting will not stay on

Model: UN40H4005

SW Version: T-MXL1AUSC-1004.3

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Samsung Moderator
Samsung Moderator

Re: External speaker setting will not stay on

Your TV is up to date. There may be an internal setting that needs to be changed. I recommend calling in to our Support line by calling 1-800-726-7864 and have them remote in to your TV. 


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