Original topic:

Extra service ended pop up

(Topic created: 06-26-2021 08:05 PM)
userdCVNwnPtyS
Constellation
Options
HD and UHD TVs

Getting an ‘EXTRA service has ended’ pop up on tv with every button pressed. This is preventing me from accessing any setting menus to try and fix this…not that I know how. Please help

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3 Replies
SamsungJam
Community Manager
Community Manager
Options
HD and UHD TVs

That's bound to be frustrating.  Could you provide the model of the television?  Do you recall if the television has updated recently?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userQq6l7BWYnn
Astronaut
Options
HD and UHD TVs

I have also this problem

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userK5UnP1gZjM
Astronaut
Options
HD and UHD TVs

I got this same pop-up on 2021-11-07, but still referencing the date 2020-03-31. Using Samsung TV with hp laptop and Xfinity (Comcast) cable and internet service. Unclear where the pop-up was originating from. Unable to get to the button to dismiss it using any of the remotes or my laptop keyboard and touchpad. "Extra service has ended on 2020-03-31. No other info. Lame message. Unable to dismiss.  Rebooted laptop, smart TV, and cable box. Pop-up has not returned. 

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