I have a UN65KU7000FXZA. Manufacture Sep. 2016. S/N <HIDDEN>
It has a black absence of data in the lower right corner. Sot of a crescent moon about 6” long and 2” tall. The frame under that area is very hot, almost untouchable. Other than that picture is still very good. Any suggestions for this problem?
Hello, I'm terribly sorry to hear about this experience and can understand your concern. First, I would like to start by recommending to power off the television until it has cooled to prevent any further damage to the television itself. Second, I would recommend having a technician service the television to determine what is causing this particular action. You can locate a local service provider using this link- https://www.samsung.com/us/support/service/. If you need more assistance please send a private message-https://bit.ly/3p4UuiW with the images of the television screen attached so the review can be as accurate as possible.
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