Original topic:

Extreme Heat Lower right corner.

(Topic created: 11-20-2021 12:06 PM)
userDpNg3qat3X
Astronaut
Options
HD and UHD TVs

I have a UN65KU7000FXZA. Manufacture Sep. 2016. S/N <HIDDEN>

It has a black absence of data in the lower right corner.  Sot of a crescent moon about 6” long and 2” tall.  The frame under that area is very hot, almost untouchable.  Other than that picture is still very good.  Any suggestions for this problem?

0 Likes
1 Reply
SamsungStephanie
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

Hello, I'm terribly sorry to hear about this experience and can understand your concern. First, I would like to start by recommending to power off the television until it has cooled to prevent any further damage to the television itself. Second, I would recommend having a technician service the television to determine what is causing this particular action. You can locate a local service provider using this link- https://www.samsung.com/us/support/service/. If you need more assistance please send a private message-https://bit.ly/3p4UuiW  with the images of the television screen attached so the review can be as accurate as possible. 

****You can attach images to the message using the following information:

If you are on pc you can drag and drop the picture in the text box, or if you are on your phone you can copy and paste the picture from your gallery to the text box. 
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes