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Astronaut

Frame TV unresponsive to remove when bluetooth speaker connected

We have a new Frame TV (55" Model QN55LS03TAF). Everything works well with one exception. When we select a bluetooth speaker (have tried with two different bluetooth headphones), the TV becomes very unresponsive to the remote control. For example, to navigate the Settings menus, I'll need to press the remote button a dozen times to get from one menu entry to the other. The same is true within any of the apps. Navigating Netflix, HBO, etc, requires giant delays and many repeated pushing of remote buttons. As soon as I disconnect the bluetooth speaker, it returns to normal.

 

Any troubleshooting tips? Has anybody else experienced this and solved it?