I have a UE65RU8000, so the 65 inch varient. This tv supports freesat, and this usually works great!
I turned the TV on last week, and it now has Samsung tv, not freesat. This has caused it to not show me any of my freesat channels only Samsung ones running via Internet, when I disconnected the Internet I could not watch freesat?
All connections seem good, I connected a humax freesat box which I borrowed, it worked! So I know the cabling and dish is good!
TV is only a few months old!
Any help would be great
Regretfully, this forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your device was purchased outside of the US, please visit the link below for support in your area with the appropriate troubleshooting for your product.