Original topic:

Gray Vertical Bar

(Topic created on: 1/22/21 5:13 PM)
user1zT1q6v3vK
Constellation
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My 65" Samsung U65NU6070 tv just had a vertical bar pop up on the side of the screen.  We have tried turning off and on and ran a diagnostic to no avail.  The extended warranty ran out last month (television is only 2 years old).

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SamsungCaleb
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I'm sorry to hear that, does this occur on all sources? Also, can I have a picture of your TV? 


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user1zT1q6v3vK
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Yes, it stays there no matter the source.

 

I am unable to load a good image, but he line probably takes up 20% of the screen vertically on the right side.  It is a Gray bar/box with a white stripe down the center.

tv.png

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SamsungTam
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Is it possible to get a closer picture?


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user1zT1q6v3vK
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image.jpg

 

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SamsungTam
Samsung Moderator
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Can you send me a private with your full serial number? I would love to look into this further for you. http://bit.ly/2tCGnGK 


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user1zT1q6v3vK
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Sent

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user1zT1q6v3vK
Constellation
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Sent

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