Gray Vertical Bar

[userJMhthWs1di]

This tv is a month old and suddenly there is a vertical bar. Any ideas?UN43RU7100FXZA

[SamsungMod23]

Have you tried unplugging the unit for about 5 minutes and plugging it directly into a wall socket, then trying again?

[userJMhthWs1di]

Yes, always the first thing to try

[SamsungCole]

Just to confirm, does this line show on all sources?

[userJMhthWs1di]

Yes for all sources

[SamsungGill · Accepted solution]

If you are beyond the retailer's exchange period, please send us a private message with the full model code and serial number: Link

[userJMhthWs1di]

I'll try and get back to the house on Thursday and get that info. Thank you

[SamsungGill]

No problem! Please keep us posted. 

[Samsung_uxilzJA]

The TV is a lemon. If you're unable to return it through the store then use your warranty claim. That TV is a dud.

[Jamess467]

Looks like a back light issue.. too be sure, did you try unplugging it and plugging it back in?