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Original topic:

HBOMAX compatability

(Topic created: 05-27-2020 05:01 PM)
userWujGkmP8hr
Constellation
Options
HD and UHD TVs

I have a Samsung series 6 55" smart UHD LED TV. I am also a DirecTV HBO subscriber. The smart hub app immediately switched to HBO now when clicking on it. It won't allow me access.

I already have HBO Max working and activated on my smartphone.

Will Samsung fix this issue?

18 Replies
userz34LQ7PyZM
Astronaut
Options
HD and UHD TVs

I'm having the same issue.

userwSDvE4drP1
Constellation
Options
HD and UHD TVs

With mine it pulled up HBO Max but there wS no sound on any of the movies or tv shows at all. And my internet is working perfectly. 

Options
HD and UHD TVs

What is your year and model?

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Solution
userNTZKyd7utV
Astronaut
Options
HD and UHD TVs

I was able to fix this issue by:

 

  • Going into the lists of apps that lets you delete and move apps
  • Deleting what looked like the HBO Max app, but I think was still a leftover/old version of HBO now (purely speculation).
  • Reinstalling the HBO Max app

 

Then when I opened the app it worked as expected. 

useru4olfUvRs1
Constellation
Options
HD and UHD TVs

HBO Max is the only option when i add hbo max it adds hbonow. I guess i could watch it wirh the browser but that would be a pain.

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userou2wajcYFr
Constellation
Options
HD and UHD TVs

This does not work, tried to delete and redownload app multiple times. Still no sound.

 

userpq9VBObaYt
Constellation
Options
HD and UHD TVs

Had the same issue. I went and reinstalled it and it pulled up correctly.

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Options
HD and UHD TVs

It looks like HBO NOW app is now replaced with HBO MAX.

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BryGuy
Constellation
Options
HD and UHD TVs

I have a 55" QLED and a 65" QLED, and I have the same issue on both. I thought maybe the HBO Max login would just work but no luck

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