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Constellation

HBOMAX compatability

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I have a Samsung series 6 55" smart UHD LED TV. I am also a DirecTV HBO subscriber. The smart hub app immediately switched to HBO now when clicking on it. It won't allow me access.

I already have HBO Max working and activated on my smartphone.

Will Samsung fix this issue?

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Astronaut

Re: HBOMAX compatability

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I was able to fix this issue by:

 

  • Going into the lists of apps that lets you delete and move apps
  • Deleting what looked like the HBO Max app, but I think was still a leftover/old version of HBO now (purely speculation).
  • Reinstalling the HBO Max app

 

Then when I opened the app it worked as expected. 

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15 REPLIES 15
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Astronaut

Re: HBOMAX compatability

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I'm having the same issue.

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Constellation

Re: HBOMAX compatability

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With mine it pulled up HBO Max but there wS no sound on any of the movies or tv shows at all. And my internet is working perfectly. 

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Highlighted

Re: HBOMAX compatability

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What is your year and model?

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Highlighted
Astronaut

Re: HBOMAX compatability

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I was able to fix this issue by:

 

  • Going into the lists of apps that lets you delete and move apps
  • Deleting what looked like the HBO Max app, but I think was still a leftover/old version of HBO now (purely speculation).
  • Reinstalling the HBO Max app

 

Then when I opened the app it worked as expected. 

View solution in original post

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Constellation

Re: HBOMAX compatability

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HBO Max is the only option when i add hbo max it adds hbonow. I guess i could watch it wirh the browser but that would be a pain.

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Constellation

Re: HBOMAX compatability

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This does not work, tried to delete and redownload app multiple times. Still no sound.

 

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Constellation

Re: HBOMAX compatability

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Had the same issue. I went and reinstalled it and it pulled up correctly.

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Highlighted

Re: HBOMAX compatability

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It looks like HBO NOW app is now replaced with HBO MAX.

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Constellation

Re: HBOMAX compatability

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I have a 55" QLED and a 65" QLED, and I have the same issue on both. I thought maybe the HBO Max login would just work but no luck

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