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Original topic:

HBOMAX compatability

(Topic created: 06-06-2020 04:57 PM)
userWujGkmP8hr
Constellation
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HD and UHD TVs

I have a Samsung series 6 55" smart UHD LED TV. I am also a DirecTV HBO subscriber. The smart hub app immediately switched to HBO now when clicking on it. It won't allow me access.

I already have HBO Max working and activated on my smartphone.

Will Samsung fix this issue?

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user9XAMFljUWj
Astronaut
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HD and UHD TVs

Sign out of the hbo now account and then sign in again on hbo Max account

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useru4olfUvRs1
Constellation
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HD and UHD TVs

Same issue here redirects to HBO now Smart TV from 2018

 

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user97MiZTe1nl
Constellation
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HD and UHD TVs

Am I to assume this TV that I was told was future proof will not be getting this App???

userIiYtMey5Gp
Constellation
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HD and UHD TVs

This is very disappointing.  I've been loyal to Samsung for quite some time.  However, If Samsung has no plans to fix this, I am likely never to purchase a Samsung Smart TV again - better to go with an Android-based TV like Sony, where this would never happen.

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Sadly ditching Samsung for a Sony won't work.  I have a Sony Bravia and while the app installed just fine there's no volume at all.  I gave up on fixing it and just watch from my Samsung Galaxy S20 and cast it to the TV.  

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userSv9DCkav6T
Constellation
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Any resolution? I have the same tv

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userWujGkmP8hr
Constellation
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HD and UHD TVs

I fixed it, Samsung Galaxy store must've updated HBOnow to HBOMax.(big help) Then after making a password on the app on my phone, I was able to log in with that.

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userOow0o2i26y
Astronaut
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I fixed it on my Samsung smart TV by deleting a bunch of useless apps freeing up storage space, then deleted anything hbo, then downloaded hbo ax again. Signed in, it works! 

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userKRRKt5dGPa
Astronaut
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HD and UHD TVs

Believe I found the issue. HBO Max content streams in Dolby Digital. Go to your settings-sound-expert settings-digital output audio- and change to Dolby Digital. Thank me later 😎👍🏾

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