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Original topic:

HDCP UN65JU6100FXZX

(Topic created: 11-02-2023 10:15 PM)
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artur austria
Astronaut
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HD and UHD TVs

HI! 

Just bought the brand new apple TV 4K for my Samsung UN65JU6100FXZX that I acquired years ago. The problem is that the content doesn't play because of an error with HDCP. I want to know if my tv is compatible with that. Thanks 

1 Solution


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Solution
tomsframe
Comet
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HD and UHD TVs

First be certain your TV has the latest firmware for it. Then try a different HDMI cable. Also try a different HDMI port.

Note this forum is for USA (North America?) customers only. Try instead the community for your area.

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2 Replies
Anonymous
Not applicable
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HD and UHD TVs
I'm making a guess that since your Television is around 5 years old. That Apple has HDCP encryption protocols. That your older TV cannot decypher. Thus it's it's not making a proper handshake.
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Solution
tomsframe
Comet
Options
HD and UHD TVs

First be certain your TV has the latest firmware for it. Then try a different HDMI cable. Also try a different HDMI port.

Note this forum is for USA (North America?) customers only. Try instead the community for your area.