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HDMI inputs don't work

(Topic created: 04-14-2021 07:39 AM)
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userAbCz06BDOM
Constellation
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HD and UHD TVs

New 32 in TV UN32N5300AFXZA  Both HDMI inputs don't work. I know the Cable Box signal is OK because I can connect to another Samsung TV.  I tried the fix by holding the power switch for 30 seconds with power and HDMI cable pulled out with no change.

Have a remote meeting with Samsung on April 15 2021.  If they can't fix the problem what is the next step? 

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MrLarry
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HD and UHD TVs

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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MrLarry
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An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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