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Constellation

HDMI issues ( 65" curved tv) un65js900

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Bought my TV in 2016, set it up as a "smart tv" and it has worked fine.  I use an android box to stream mobies/tv via hdmi.... yestetday i started getting issues. no signal, signal weak. I Tried different cables, different box,etc., no luck. Tried new Xbox One, no signal. Swapped out cables, reset TV (several times), no signal thru HDMI. 

 

Tried live chat, they reset TV, but still no signal thru HDMI ports. USB, ethernet, wifi, and component all work.

Please help

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Honored Contributor

Re: HDMI issues ( 65" curved tv) un65js900

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Hey there, honestly just based on what you have tried already I would recommend repairs to have a technician out to take a look. You're welcome to use this link to find local Samsung authorized shops in your area: http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: HDMI issues ( 65" curved tv) un65js900

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Have you tried troubleshooting your [ hdmi output port] with a different device? Laptop ect...

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Constellation

Re: HDMI issues ( 65" curved tv) un65js900

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Yes, same issue

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Constellation

Re: HDMI issues ( 65" curved tv) un65js900

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Still dont have an answer to my issue Smiley Sad.

Who can i call to come out and service

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Highlighted
Honored Contributor

Re: HDMI issues ( 65" curved tv) un65js900

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Hey there, honestly just based on what you have tried already I would recommend repairs to have a technician out to take a look. You're welcome to use this link to find local Samsung authorized shops in your area: http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Constellation

Re: HDMI issues ( 65" curved tv) un65js900

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Thank you, will call someone on that link tomorrow 

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