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userLL9nvpzKjY
userLL9nvpzKjY
Astronaut

Half of screen has gone black - Owned >1 year LED NU6900-2160p Smart 4K UHD TV w HDR

‎09-23-2019 01:47 PM

TV 55" Class LED NU6900 Series 2160p Smart 4K UHD TV with HDR

 

 

Purchased 11/26/2018

Delivered 12/07/2018

Friday a black spot covering half of the 55' screen appeared and nothing I do resolved the issue. I have tried unplugging, turning off, moving from app to app, resetting the settings, and multiple other things. Its football season and this is the only TV in house. 

HELP! I have not yet opened a service ticket with SAMSUNG. Can  a link be provided?

 

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1 REPLY 1
SamsungLou
Samsung Moderator
Samsung Moderator

Re: Half of screen has gone black - Owned >1 year LED NU6900-2160p Smart 4K UHD TV w HDR

‎09-23-2019 03:29 PM

We are sorry to hear about this. Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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