JUMP TO SOLUTION Solved

Original topic:

Helping someone remotely with their TV

(Topic created: 06-12-2023 02:57 AM)
817 Views
Raewisconsin
Astronaut
Options
HD and UHD TVs

My brother frequently needs help with his smart Samsung TV but, he lives in another state. Is there a way I can see my brother's TV remotely on my Windows 10 computer to help him?

1 Solution


Accepted Solutions
Solution
Belaythatorder
Supernova
Options
HD and UHD TVs
You can only link access if the TV and PC are on the same Wi-Fi network. There are a couple of options I can suggest. One is have your brother live stream so that you can see the issues from his viewpoint. Another is for your brother to contact Samsung support and allow them remote access if he has a qualifying model:
https://www.samsung.com/ca/support/tv-audio-video/how-to-use-samsung-remote-support/#:~:text=What%20....

View solution in context

2 Replies
Solution
Belaythatorder
Supernova
Options
HD and UHD TVs
You can only link access if the TV and PC are on the same Wi-Fi network. There are a couple of options I can suggest. One is have your brother live stream so that you can see the issues from his viewpoint. Another is for your brother to contact Samsung support and allow them remote access if he has a qualifying model:
https://www.samsung.com/ca/support/tv-audio-video/how-to-use-samsung-remote-support/#:~:text=What%20....
tomsframe
Comet
Options
HD and UHD TVs

"Live stream" via MS Teams or Zoom or what-has-he.

0 Likes
Reply