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Astronaut

Home and return buttons are not working on smart tv remote

Home and return buttons are disabled on my smart tv remote ,and my remote has lost ..how can I access home and return button 

Please help 

Thanks in advance

3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: Home and return buttons are not working on smart tv remote

I'm sorry to hear that, have you tried changing the batteries in the remote? Also, can I have your full model number? 


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Astronaut

Re: Home and return buttons are not working on smart tv remote

I'm have a very similar problem where a "tap" on the home button does nothing but a "long press" on the home button does work.

* Problem exists both with the remote and with my phone using SmartThings app

* It started on Sunday night.

* It's isolated to only the "tap" on the home button.

* All other buttons work.

 

I have tried:

* Long press on "back" arrow button to what I believe "flushes cache" and requests data fresh.

* Holding "back" arrow and "play/pause" to resync tv and remote.

* Obviously turning off/on.

* Voice command to show Smart Hub.

 

I've been trying to avoid a factory reset as I do not want to have to re-download apps and setup all account info again.

 

Any help would be greatly appreciated. Thanks.

 

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Samsung Moderator
Samsung Moderator

Re: Home and return buttons are not working on smart tv remote

Does it seem like the buttons are stuck or not able to be pressed? Also if possible can I have your current software version and full model number? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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