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I have a un55tu700df

(Topic created: 05-11-2022 11:06 AM)
JC1742
Constellation
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HD and UHD TVs

I have this Samsung tv un55tu700df and one day the thing will be working fine and the next day or a few hours later the screen will just be dark like someone turned the light off, I can still hear sound and see the picture but it's just dark. Any known solution for this outside of buying a new tv

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Samsung_Moderator
Community Manager
Community Manager
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HD and UHD TVs

I can definitely understand your concern here. Let's try to alleviate some of the stress or your display by trying this link: 

https://www.samsung.com/us/support/troubleshooting/TSG01109749/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
HD and UHD TVs

I can definitely understand your concern here. Let's try to alleviate some of the stress or your display by trying this link: 

https://www.samsung.com/us/support/troubleshooting/TSG01109749/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator