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userglGzTx5ADL
Constellation

Re: Is Airplay 2 available for Un55NU6900?

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I think all customers are in agreement that this is a major disappointment and failure on Samsung’s part in the lack of clarity and transparency on the way they released the Airplay and Apple TV feature.  They clearly listed 2018/2019 TV’s and specific models that will get the update and made a huge announcement that they upgraded but never specified certain TV’s from their list are delayed.  At the minimum they should have provided a timeframe and not let customers wonder in confusion on why their TV’s did not get the update.  I cleared out my TV settings that took hours to configure under the stupid advise of a Samsung customer service rep only to discover it is delayed.  I waisted countless hours for nothing.

 

So again, can you clarify and provide a decent timeframe of when we will get the update so I can stop by later in case it is “further delayed.”

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userdNSIJOurP4
Asteroid

Re: Is Airplay 2 available for Un55NU6900?

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@SamsungLou  -

 

This is NOT a solution. Samsung is still falsely representing that the NU6900 is currently compatible with Airplay 2. Clicking the link you posted displays a list of currently compatible devices, which includes: 

 

  • 2018 4K UHD TV NU8500, NU8000, NU740D, NU7300, NU7200, NU7100, NU710D, NU6950, NU6900, NU6900B, NU6080, and NU6070

 

This is a major issue - our company bought nearly a dozen of these devices based on this misrepresentation. Are we talking days, weeks, or months until the update is rolled out to these devices? Please respond ASAP.

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Samsung Moderator
Samsung Moderator

Re: Is Airplay 2 available for Un55NU6900?

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My apologies but we are not able to speculate on release dates for software and products. 

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userdNSIJOurP4
Asteroid

Re: Is Airplay 2 available for Un55NU6900?

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@SamsungHeath - Why is the device listed as compatible immediately when that apparently is not the case and Samsung knows it?
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