Original topic:

Issue with Mounting Bolts - Hitting the wall

(Topic created on: 2/16/21 5:26 AM)
userz8Gwih05iJ
Constellation
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HD and UHD TVs

Hello,  I have purchased this 43 Inch TUE60F 4K Smart Crystal UHD TV. The Installation was done by the Samsung. after few days i need to unhang the TV to fix some wire at the back since then i am unable to hang it again.

The issue is that the Mounting Bolt is hitting the wall before finding the gap and seems like the bolts length is more compare to bracket.

Check the Image. Am i doing something wrong. The Samsung guy has done it very easily.

 

20210216_184223.jpg

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