cancel
Showing results for 
Search instead for 
Did you mean: 
Cosmic Ray

JS8500 Firmware Update to version 1550

JUMP TO SOLUTION

I guess I have to repost this again since Samsung employees prefere deleting/closing or banning customers for asking questions. Unbelieveable treatment of your customers.

 

So here we go again:

 

A new firmware update was released for the JS8500 TV (2015 model). See here:

https://www.samsung.com/us/support/owners/product/2015-suhd-smart-tv-js85xx-series?redir=55js8500

 

 

The ZIP file that you download contains a a folder called T-HKMAKUC_USB. The _USB at the end must be removed for the TV to recognize the update.

 

Please fix the zip file on your website, or you'll have a lot of people not understanding why the update doesn't work.

 

Question #2:

Please provide the release notes for this update. What is showing on your website at the link above are generic release notes that have never changed from update to update. I'd like to know what actually changed in this 1550 firmware update. Thanks.

1 SOLUTION

Accepted Solutions
Highlighted
Samsung Moderator
Samsung Moderator

Re: JS8500 Firmware Update to version 1550

JUMP TO SOLUTION

We're happy to forward your feedback accordingly, however we haven't noticed any other users having this trouble.

 

These are the available release notes for this firmware. We do not have any additional information outside of this:

- Model : JU650, JR6500, JU670, JU6700, JU6800, JU6900, JU7000, JU710, JU7100, JU750, JU7500, JU7700
- Version : 1550.0
- Improved usability 1. Improved browser performance 2. Improved app performance 3. Improved stability 4. Improved usability of input devices


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
Loading...
2 REPLIES 2
Highlighted
Cosmic Ray

Re: JS8500 Firmware Update to version 1550

JUMP TO SOLUTION

Samsung product specialists: please respond. I've been asking for several weeks now.

 

As a paying customer of a TV that was expensive when new and is known to have serious issues with light bleed, and which is not getting updated with apps for newer streaming servvices (thanks Samsung!), I expect an answer and to be treated better.

 

Thanks.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: JS8500 Firmware Update to version 1550

JUMP TO SOLUTION

We're happy to forward your feedback accordingly, however we haven't noticed any other users having this trouble.

 

These are the available release notes for this firmware. We do not have any additional information outside of this:

- Model : JU650, JR6500, JU670, JU6700, JU6800, JU6900, JU7000, JU710, JU7100, JU750, JU7500, JU7700
- Version : 1550.0
- Improved usability 1. Improved browser performance 2. Improved app performance 3. Improved stability 4. Improved usability of input devices


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
Loading...