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KS800D vertical shift ghosting

(Topic created on: 4/17/21 8:29 PM)
userP7Teg0y8Dh
Constellation
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HD and UHD TVs

Hi,

My KS800D from 2016 is displaying vertically shifted ghost versions of whatever is on the screen - including the OSD/test images. When this happens the ghosted screen is sometimes vertically shifted and static - doesn't move. Other times the ghosted image scrolls vertically. This is happening about every 30 seconds once the TV has been on for a while. Any ideas what could cause something like this? Love the TV otherwise.

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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HD and UHD TVs

I'm sorry to hear that if this is occurring on all sources and during the picture test this will require service please reach out directly via one of the following methods, as we would like to Gather additional information, and look at this from a case by case basis. Please provide the full model and serial of the TV as well as your best contact phone number, name, and email. 

 

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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I'm sorry to hear that if this is occurring on all sources and during the picture test this will require service please reach out directly via one of the following methods, as we would like to Gather additional information, and look at this from a case by case basis. Please provide the full model and serial of the TV as well as your best contact phone number, name, and email. 

 

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Sent Message to Moderator


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userP7Teg0y8Dh
Constellation
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HD and UHD TVs

Hello,

The service provider was scheduled to repair my tv today and did not show up. I called them and they said they were not going to repair the tv and that it would be replaced instead. Do you have any information you can share? They said this decision was made 9 days ago and I have not heard anything about it.

Thanks,

Steve Pierce

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userP7Teg0y8Dh
Constellation
Options
HD and UHD TVs

Ticket number for the service is 4158915221.

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SamsungLarry
Community Manager
Community Manager
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HD and UHD TVs

I recommend calling into 1-800-SAMSUNG with your ticket number.







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SamsungLarry
Community Manager
Community Manager
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An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!







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