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Constellation

Lost picture and sound in Samsung UN50H6201 TV

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I have a Samsung UN50H6201  50" Smart TV which has lost picture and sound unexpectedly.  The unit has power; as identified by a faint raster.  Commands such as the menu or otherwise actived by the remote or on-board joy stick do not appear on the screen; nor do any of the video inputs.  I have power cycled the unit; to no avail.  The TV is in an indoor, climate controlled environment with little dust. I purchased this unit new several years ago; and has worked perfectly up until now.  I appreciate any support that can be provided.

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Samsung Moderator
Samsung Moderator

Re: Re: Lost picture and sound in Samsung UN50H6201 TV

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I recommend letting a service technician have a look. Send your full model code and serial number via private message to get started.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Lost picture and sound in Samsung UN50H6201 TV

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Check this out, this may help alot.
https://youtu.be/xUzCLgoSPGM
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Constellation

Re: Lost picture and sound in Samsung UN50H6201 TV

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Thank you.

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Asteroid

Re: Re: Lost picture and sound in Samsung UN50H6201 TV

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👍🏽
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Highlighted
Samsung Moderator
Samsung Moderator

Re: Re: Lost picture and sound in Samsung UN50H6201 TV

JUMP TO SOLUTION

I recommend letting a service technician have a look. Send your full model code and serial number via private message to get started.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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