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userF5ucZkiUmV
Constellation

MY TV IS MELTING!!!!

I have a 55” Samsung TV Model #UN50J6200AFXZA.  The TV wasn’t in all day, when my husband turned it on in the evening to catch the end of a b-ball game the screen was crazy looking.  We switched inputs thinking it was the cable.  But realized it was the TV itself.  Upon further inspection we found that the TV was incredibly hot, so hot in fact IT WAS MELTING!!!! We immediately unplugged and too it off the wall because we were concerned of a house fire!  With two very small children in the house we were terrified to think of what could have happened!  We are obviously extremely upset and want to alert others of this potentially catastrophic malfunction!!  Please let us know if other have experienced this and what is being done about it.

 

thank you 

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Samsung Moderator
Samsung Moderator

Re: MY TV IS MELTING!!!!

My apologies for this experience. I would be happy to further assist. Can you please send a private message here: http://bit.ly/2Kq3B5F with the full serial number and any pictures that you can provide of the unit and the symptom experienced? 

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