So suddenly my Smart TV says I have 0% storage space which is absolutely not true, it was only about half full and now even if I delete an app, its still at zero. That's a problem because none of the apps can even update.. Is this a virus or is there a factory reset or something? Help!
Have you updated the unit recently? If so, I recommend doing a factory reset of the unit. You will have to set up the unit again but it should rid it of whatever is flooding up the memory.
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I dont mean to sound rude at all but I asked in my original post how to do a factory reset and I waited weeks for you to respond to do a factory reset but you didn't tell me how to do that?
I found a solution for my UM55MU650D with this problem.
I used a 1GB FAT32 formatted USB drive and I was able to install Disney+ to internal memory and HBOMax to the drive. At the time that I installed Disney+, it was installed to memory by default. I didn't have a choice because there was enough memory for it.
When I installed HBOMax, it was too large for the available memory and a dialogue window opened to offer me to choose the USB drive. This worked and now both apps are installed and the TV appears to be operating well again
