Original topic:

Model N5300 Screen blacks out intermittently

(Topic created: 11-19-2021 02:19 PM)
userbW6e5qfTib
Constellation
Options
HD and UHD TVs

Hi,

I just bought an N5300 HD model and have found that the screen blacks out momentarily and then returns. Is there a way that you can do something to stop this from happening?

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SamsungStephanie
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

Hello, I'm terribly sorry to hear about this experience, so I can be of further assistance do you mind providing the full model code of the television? 


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userbW6e5qfTib
Constellation
Options
HD and UHD TVs

The full model number is UN32N5300AFXZA

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SamsungStephanie
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

Thank you so much, I was able to locate this troubleshooting article I would encourage you to give it a try- https://www.samsung.com/us/support/troubleshooting/TSG01109749/ as a possible resolution. If the troubleshooting steps did not help above and you are out of warranty, you can use this link https://www.samsung.com/us/support/service/locations/ to find a service center in your area or private message me with your full model and serial number to review in warranty service options https://bit.ly/3p4UuiW

 


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