Original topic:

My Samsung 40'' 1080p TV has weird horizontal lines in the picture

(Topic created: 11-05-2021 10:13 AM)
user4nSULRemdm
Astronaut
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HD and UHD TVs

These lines have seem to have appeared out of nowhere and they span the entire screen.  It's not a cable issue since the lines are clearly visible on netflix/samsung UI. I've tried resetting everything back to factory settings and it didnt help. Is this fixable?
20211105_175154.jpg20211105_175123.jpg20211105_175132.jpg

3 Replies
SamsungStephanie
Samsung Moderator
Samsung Moderator
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HD and UHD TVs

Hello, I apologize for the image issue reported, and regrettably, If these appear on all sources, inputs, and the picture test, the television will require service and you can locate a service provider here for further assistance- https://www.samsung.com/us/support/service/ if the unit is out of warranty or you can send the model code and serial number in a private message for assistance with service through warranty here- https://bit.ly/3p4UuiW


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userb3PW0tPbc6
Astronaut
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HD and UHD TVs

I am having the same issue with my INU6070. After just a month shy of 2 years, the right 1/3 of the screen is dark. From the comments I've seen, it almost seems like planned obsolescence. I certainly have never had a tv fail after so short a time.

I tried all of the suggestions as well, and nothing worked. I'm really hoping that Samsung will do something to help me and all the others with the exact same complaints.

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Diaboyos
Black Hole
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HD and UHD TVs
You're going to have to have it repaired. If it's under warranty that's good otherwise the price to repair will be high and may be better spent toward a new TV.
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