cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

My Samsung UHD TV MU6310 6 series Couldn't connect to server.

I bought smart TV from china i.e. UHD 6 series MU6310 55 inch and it connects to the internet successfully but it doesn't connect to the server to download the "Terms and Consditions, Privacy Policy" and the error is "Uable to connetc to the server. Please try agai later. (7)"
can you please help me with it? I was trying to use the apps but agreeing to the terms and conditions is mandatory.
please please!

3 REPLIES 3
Highlighted
Samsung Moderator
Samsung Moderator

Re: My Samsung UHD TV MU6310 6 series Couldn't connect to server.

Thank you for this info! Support for these models is very limited, please seek support for your area. You can do so here: https://www.samsung.com/us/common/visitcountrysite.html
Thanks!







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Asteroid

Re: My Samsung UHD TV MU6310 6 series Couldn't connect to server.

Did you manage to solve it? i have the same problem

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: My Samsung UHD TV MU6310 6 series Couldn't connect to server.

Give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01111046/ If this does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message or call 1-800-SAMSUNG directly to get started.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...