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Original topic:

My tv turns black and comes back when i use my chromecast

(Topic created: 05-26-2023 06:52 AM)
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Crewking
Astronaut
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HD and UHD TVs

I have a UE55NU7096U with a chromecast with googletv and it worked fine until about a month ago.  The tv turns black and the movie pauses and then it comes back. Sometimes the tv blinks when the chromecast is starting. I got a new chromecast because i thought that it was broken but the problem is still there. I tried the chromecast on my monitor and it works fine. 

Any help is appreciated!

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Samsung_Moderator
Community Manager
Community Manager
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HD and UHD TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
HD and UHD TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html