Original topic:

My tv won't give me a keyboard

(Topic created: 07-20-2021 09:57 PM)
userQmJvMQFpNF
Constellation
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HD and UHD TVs

I can't sign into or search for anything because the tv won't give me a keyboard.  It says "unable to connect to Samsung servers. Please update tv software to solve this problem (116)." There isn't any updates available so what can i do to solve this problem?  The Tv is a 6 series manufactured in 2017.

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SamsungLou
Samsung Moderator
Samsung Moderator
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HD and UHD TVs

I will be happy to assist you. Could you please provide the model number and current software version from the television?


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userRGi4zxi6fJ
Astronaut
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HD and UHD TVs

I'm have the same problem, cannot sign in and I have no keyboard.

 

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userRGi4zxi6fJ
Astronaut
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HD and UHD TVs

model # UN65MU630DF

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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HD and UHD TVs

Does this occur if you reset the smart hub? Also, can I have your current software version number? 


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