cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Network cable disconnected...?

Hey all, bought a q900 8k tv last November.  Working fine for a couple of weeks but since has had this randomly recurring issue while watching tv - 

Network cable disconnected error followed by screen going dark, the smarthub cable disconnected screen then the tv shuts off and reloads last content (cable, tv, youtube, netflix, etc.)  This can happen sometimes up to 5-6 times a day.

 

I've tried all of the obvious fixes (check my cables, network, powered everything down via remotes and power cable(s),tv reset, etc.) even did the firmware update via USB w/o any luck.

 

Anyone have a common issue / fix maybe.  Thanks much.