Original topic:

New Crystal Smart TV with Spectrum cloud.

(Topic created on: 3/22/21 12:45 PM)
userx8I392s8xr
Constellation
Options
HD and UHD TVs

Trying to download HBO max. Bounces from “install “ to “cancel” back to “install.  Does anyone have a solution to why I the smart TV, brand new last week, won’t download an app that works fine on Apple products?  FYI, I have the app free through AT&T my phone carrier.B229E062-F9BC-4F6F-BE2B-647A97185ACE.jpeg

1 Reply
SamsungBri
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

Hello, I have inserted a link below that might be able to help you with this.

https://www.samsung.com/us/support/troubleshooting/TSG01003027/ 

 

If you are still having trouble downloading the app after completing the steps in the link above reach out to the app developer to see if they are aware of the issue. Many times a fix is likely to be available soon.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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