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New UHD 8000 series no picture

I won a new crystal UHD smart tv 8000 in a work raffle. It let me register it in my smartthings app. Then after that, I get sound with no picture. Even when I unplug the hdmi cable cord I can see the background light but just a black screen.

Samsung Moderator
Samsung Moderator

Re: New UHD 8000 series no picture

Determine if the TV has no picture using a One Connect Box or not. See the link below with the appropriate troubleshooting steps:







If the above troubleshooting steps didn't help, here are some service options:


- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service processed.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up.

-If the unit is out of warranty, you can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you:

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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