JUMP TO SOLUTION Solved

Original topic:

No sound on TV during some tv shows regardless of channel

(Topic created on: 4/1/19 3:14 PM)
Aqualoop
Asteroid
Options
HD and UHD TVs

My TV (model # UN48JU6400) doesn't get sound whenever certain shows come on. It happens across stations like NBC, ABC, Fox, CBS. For example, it goes off during Today Show, but comes on for Hoda and Kathie Lee. Watching Dr. Phil on Fox and local news, no sound. I dont have anything hooked to the tv except the cable box.
 
I've checked the following:

TV sound settings

Sound test was fine

Reset the TV

unplugged TV and cable box

 

The TV doesn't seem to have close captioning, it's apparently called MTS on this Samsung TV and it says it isn't available. 

 

Does anyone know what the problem could be and how to fix it?

Thanks.

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
SamsungGill
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

If it only occurs on that cable box, we would recommend reaching out to the cable company regarding a replacement box. 

View solution in context

6 Replies
SamsungGill
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

Does this only occur with the cable box? It sounds like it may be the issue. 

0 Likes
Reply
Aqualoop
Asteroid
Options
HD and UHD TVs

Meaning does it happen when using an app like Netlfix? No, it only happens when watching cable tv.  The tvs in the other rooms during the same broadcast have sound which is what led me to think it wasnt a cable issue.  

If its indeed the cable box that is connected to the tv thats the problem, how do i test the sound if i get no reception without the cable box? 

 

0 Likes
Reply
Solution
SamsungGill
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

If it only occurs on that cable box, we would recommend reaching out to the cable company regarding a replacement box. 

View solution in context

Aqualoop
Asteroid
Options
HD and UHD TVs

Ok thank you. I will try that.

0 Likes
Reply
SamsungGill
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

You are welcome. 

0 Likes
Reply
user123mmg
Astronaut
Options
HD and UHD TVs
omg
0 Likes
Reply