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Original topic:

One Connect not sending HDMI signal - BN96-35817B

(Topic created: 02-26-2019 02:50 PM)
userhR4YJcFI2R
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My one connect box is not sending HDMI signals to the TV. I've checked all of the devices and replaced HDMI cables which did not resolve the issue. Is theres a way to by pass the one connect box because it's making my TV nearly useless. Any suggestions or know why HDMI signal isn't working? Thank you.

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Solution
SamsungSteph
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There is not a way to bypass the one connect box, it's required to use any connected devices. If the TV is under warranty still you can request a replacement one connect box though. I'd be happy to look into getting you set up for one if you'd like. Just shoot me a message with the full model code and serial number here: http://bit.ly/2igAXKH


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userhR4YJcFI2R
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Samsung 65 Inch Curved 4K Ultra HD Smart TV- UN65JU7500F

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userhR4YJcFI2R
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Does it have a factory reset bottom?

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SamsungGill
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It is within the Menu, are you able to access the Menu? Go to Settings>Support>Self Diagnosis>Reset>Enter PIN(Default is 0000)

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userhR4YJcFI2R
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After reset in the menu for multiple times, two of the HDMI outputs are working, but the other two still shown as no signal. 

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SamsungGill
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What is the current software version on the unit?

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userhR4YJcFI2R
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Where can I find the information?

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SamsungGill
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My apologies, you can do so by going to Settings>Support>Contact Samsung. 

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userhR4YJcFI2R
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Current software version is T-HKMAKUC-1530.1 BT-S

Still 2 outputs are working, 2 down.

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