On TV, also the Netflix App pre-installed from the TV, optical audio doesn't work with my sound bar.
However, when I switch to Youtube All (also pre-installed from the TV), I can hear from my sound bar.
How do I make the optical audio working regardless of the video source?
Hi @userbL3Mnq3lOi ,
I do apologize that you're having issues with your tv. If you would be so kind what model tv do you have.
In the meantime can you try running a sound test.
If your TV is having audio problems, you can run a Sound Test to find out the cause of the issue.
Open Settings, and select Support.
Select Device Care.
Note: On some models select Support instead.
Select Self Diagnosis, and then select Start Sound Test. The Sound Test will begin.
If you still hear a problem in the Sound Test, select Yes. Otherwise, select No. If there is a problem, you will be asked to contact Samsung Support. Be ready to provide the on-screen information to the support agent.
The Sound Test plays a melody to help determine if there is an issue with the TV speakers. If the melody plays without issue, there may be an issue with a connected external device. Check the connections or refer to the external device's user manual.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Your device is a non-US model please seek a support team in your area by using the link below as we have limited troubleshooting steps for international models: