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PN59D8000FF 59" plasma TV goes blank and no sound

(Topic created: 06-07-2021 09:25 AM)
userl7jfWjXvyT
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PN59D8000FF 59" plasma TV goes blank and has no sound. Issue is not the input. Based on the red standby light, it APPEARS to let me turn it on and off, but I cant see or hear anything and I cant do anything with internal menus either (menu, source, smarthub, nothing). I notice the red standby light flickers quickly when I try to do something. The only way I get out of it is to unplug and wait 20-30 minutes. If I only wait 5-10 minutes, I have the same issues.  I have tried going directly to elect outlet vs through power strip. No difference. It happened after using TV for 3 hours one time, the next 2 times I had only used it for 1-2  hours, but after unplugging it again I was able to use it for 3+ hours with no issue.

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SamsungJam
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At this point, the suggested step would be to move forward with that process, you're welcome to send a private message and I can get that set up for you.  http://bit.ly/2ihPL97


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Adaboy
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How old is the Plasma Tv?
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userl7jfWjXvyT
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purchased new in 2012

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Adaboy
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Red light illuminating and blinking but no response Could be a faulty power supply board. My friend has similar issues with a TV about that old. One day it displayed same symptoms then never turned on again, bad board.
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SamsungJam
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Out of curiously, are you seeing this more when using a particular source?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userl7jfWjXvyT
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Its happened 3 times. I believe it happened twice on 1 source and once on another.  Once it happens, I cant even see the screen to change source.

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SamsungJam
Community Manager
Community Manager
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HD and UHD TVs

At this point, the suggested step would be to move forward with that process, you're welcome to send a private message and I can get that set up for you.  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in context

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userl7jfWjXvyT
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A bit of a new twist. Its happened a couple more times but I am now able to "reset it" by just shutting it off as opposed to unplugging it.  When I shut it off with the remote, the standby light looks weak and blinks quickly , and then it comes on as if the TV is in a normal off state. I waited 20 minutes and then was able to turn it on as I would normally and it was fine for a couple days before it happened again.

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