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PS42A416C1D Plasma Display - Volume stuck

(Topic created: 11-09-2021 11:08 AM)
userFCFDUKUpEg
Constellation
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HD and UHD TVs

The volume on my Plasma TV is struck, cannot lower or higher sound or mute volume either when using the remote or using the controls on the side of the Plasma Display

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Anonymous
Not applicable
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HD and UHD TVs

Thank you. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/uk/support/contact/, or contact your regional Samsung Community here: https://eu.community.samsung.com/?category.id=uk.

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Anonymous
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Good afternoon. I understand that having sound issues with your television can be frustrating. I have been unable to locate your model in my system. Was the TV purchased in the US?

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userFCFDUKUpEg
Constellation
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HD and UHD TVs

No it was purchased in the UK

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Solution
Anonymous
Not applicable
Options
HD and UHD TVs

Thank you. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/uk/support/contact/, or contact your regional Samsung Community here: https://eu.community.samsung.com/?category.id=uk.

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