Original topic:

Picture problem

(Topic created: 05-22-2021 11:27 AM)
user5K0Zv6A2b1
Constellation
Options
HD and UHD TVs

The top half of my screen is showing this. What problem could this be?63DA2831-E25A-4F99-AD9A-BE797B68FEE6_1_105_c.jpeg

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1 Solution


Accepted Solutions
Solution
SamsungTam
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

Factory Reset: 

  1. Open Settings, and then select General.

  2. Select Reset, enter your PIN (0000 is the default), and then select Reset.

  3. To complete the reset, select OK. Your TV will restart automatically.

  4. If these steps don't match your TV, navigate to Settings, select Support, and then select Self DiagnosisReset will be located in that menu. You can also check the user manual for exact instructions for your TV model.

 


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4 Replies
Adaboy
Red Giant
Options
HD and UHD TVs
Has it been dropped or hit recently? Had a TV delivered that showed that it was a broken screen. Couldn't tell until you turned it on.
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Diaboyos
Supernova
Options
HD and UHD TVs
If it hasn't been physically damaged it could be the processor. Have you done a factory reset yet?
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user5K0Zv6A2b1
Constellation
Options
HD and UHD TVs

No I have not. How do you do that?

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Solution
SamsungTam
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

Factory Reset: 

  1. Open Settings, and then select General.

  2. Select Reset, enter your PIN (0000 is the default), and then select Reset.

  3. To complete the reset, select OK. Your TV will restart automatically.

  4. If these steps don't match your TV, navigate to Settings, select Support, and then select Self DiagnosisReset will be located in that menu. You can also check the user manual for exact instructions for your TV model.

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in context

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