I'm sorry to hear that, how long have you had the TV? Also, are you using a surge protector?
This is something that will require service, depending on the return policy of your place of purchase you may qualify for an exchange if not please send me a private message with your full model and serial number?
My apologies i am unable to see this one can you send it to a private message using this link:https://bit.ly/33nV7pS
My apologies I was unable to see this as the format made the picture too small to see any details. please send the model and serial number to a private message using the link provided: https://bit.ly/33nV7pS