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Prime Video app missing from TV SmartHub app store


I have this Samsung SmartTV (UA48JU6800). I am not able to find the (Amazon) Prime Video app in the SmartHub TV App Store.

I called customer support and they asked me update the TV firmware via USB download and said that automatic update (TV connected to WiFi) will not work. I tried that but the TV displays a message saying no update found. Neither online nor on USB.


Is it possible for me to have a Prime Video app on this TV model? Or this TV will never support that app?


All other video apps like YouTube, Netflix, Dailymotion etc. are there in the App Store and are working fine.

Samsung Moderator
Samsung Moderator

Re: Prime Video app missing from TV SmartHub app store

Thank you so much for reaching out! This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link:  Thanks!

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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